Privacy Policy

Last Updated: August 20, 2026

At Nenora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with Nenora, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment and transaction information

• Order details

• Account information

• Information you provide when contacting customer service

• Website usage, device, browser, IP address, and similar technical information

We only collect information that is reasonably necessary for our business operations and the services we provide.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Process payments

• Deliver products

• Send order confirmations and updates

• Provide customer support

• Respond to inquiries

• Manage your account

• Improve our website, products, and services

• Prevent fraud and unauthorized activity

• Comply with applicable laws and legal obligations

• Send promotional communications where you have provided the required consent

3. Marketing Communications

If you choose to subscribe to Nenora's marketing communications, we may send you information about products, promotions, offers, and updates.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the message or by contacting us at contact@nenora.ca.

Nenora follows applicable Canadian anti-spam requirements. Commercial electronic messages may require consent and must include appropriate identification and an unsubscribe mechanism.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help operate the website, remember preferences, understand website usage, and improve your shopping experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Payment Information

Payments may be processed through third-party payment providers. Nenora generally does not directly store complete payment card information.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

6. Third-Party Service Providers

We may use trusted third-party service providers to help operate our business, including services for:

• Website hosting and ecommerce

• Payment processing

• Order fulfillment

• Shipping and delivery

• Analytics

• Marketing and communications

• Customer service

These providers may have access to information only as reasonably necessary to perform services on our behalf.

7. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to or correction of information we hold about you.

To make a privacy-related request, contact:

Email: contact@nenora.ca

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us at contact@nenora.ca.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how Nenora handles personal information, please contact us:

Nenora
Email: contact@nenora.ca
Website: Nenora.ca