Shipping & Delivery Policy

Last Updated: August 20, 2026

Thank you for shopping with Nenora. This Shipping & Delivery Policy explains how we process and ship orders placed through our website.

1. Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Times

Estimated delivery times depend on:

• Shipping destination

• Shipping method selected at checkout

• Carrier processing

• Product availability

• Weather and other unforeseen circumstances

Any delivery estimates shown at checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

3. Shipping Charges

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination, package size, weight, and shipping method.

4. Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives the package.

5. Delivery Delays

Nenora is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Carrier disruptions

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• Other unforeseen circumstances

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because the shipping address provided was incorrect or incomplete, additional shipping charges may apply before the order can be reshipped.

7. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged, please contact us at contact@nenora.ca as soon as possible.

We may ask you to provide your order number, tracking information, photographs, or other information necessary to investigate the issue with the carrier.

8. International Orders

If Nenora offers international shipping, customers may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally outside Nenora's control.

9. Contact Us

For questions about shipping or delivery, please contact:

Nenora
Email: contact@nenora.ca

Please include your order number when contacting us about an existing order.